Kindly observe that we do not offer a direct exchange service.

If you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase within 30 days of receiving your item for a full refund. The products must be unused and in original condition – i.e., in original packaging with all labels and protective stickers intact. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you will receive the desired product as fast as possible, you can order the new item at your own convenience.

Additionally, the offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. However, your new order must be placed within 30 days of the original order’s date-of-purchase for the same promotion to be honored and this offer will not be able to be used in conjunction with any other promotion. Please contact us for further information and we will be happy to assist you!

If you are unsatisfied with your purchase and would like to request a return, you are most welcome to send back your purchase within 30 days of receiving your item for a full refund. The products must be unused and in original condition – i.e., in original packaging with all labels and protective stickers intact. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you will receive the desired product as fast as possible, you can order the new item at your own convenience.

Additionally, the offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. However, your new order must be placed within 30 days of the original order’s date of purchase for the same promotion to be honored and this offer will not be able to be used in conjunction with any other promotion. Please contact us for further information and we will be happy to assist you!

Dreame offers a 30 days free trial for all orders placed on ourwebsite. If for any reason you're not satisfied with the product you can request Return & Refund Service without providing any reason aand shall be responsible for the return shipping fee. if the product has a manufacturing defect, Dreametech will be responsible fothe return shipping fee. Within fourteen (14) calendar days after receiving the returned goods, the original purchase price will be refunded to your account.

Dreametech does not refund purchases from other retailers.

Please contact our customer service Contact Us for information on returning a product purchased.

Once your returning package has been received by our warehouse, it will be processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take 2-7 business days to complete.

If you have any questions, feel free to contact our after-sales team.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Please note that campaigns or holidays can delay the processing of your refund. Should you have any questions regarding this, do not hesitate to submit a request on this.

All Dreametech's machine come with a one-year warranty, including repair, replacement and ongoing support of your machine.

For detailed information please refer to: After-Sales Policy

Refunds are made back to the original form of payment. It can take 1-2 billing cycles depending on payment used and the practices of the financial institution to see the funds credited back.